FAQs

What are your payment options?

We accept Afterpay, ZipPay, PayPal and all major credit cards.  All prices are displayed in Australia Dollars (AUD).

Do you have a store I can visit?

At this time, we are online only and do not have a physical store.

Do you offer layby?

We offer both ZipPay & Afterpay (your item ships now and you pay it off over time).  At this time we do not offer traditional layby.

Where do you ship from?

All items ship from Melbourne, Australia.

What are your shipping options?

Australia Wide: Regular shipping (1-7 business days) & Express shipping (next day delivery in the express post network area)

These estimates are from the time your item is received by Australia Post.

You will receive an email with tracking details once your item has been shipped.

How long does it take to ship my items?

We usually ship your items the day they are ordered however please allow up to 2 business days during busy periods. You'll receive an email once your order has shipped.

 

 

The size or style I want is out of stock.

Contact us and we may be able to order it in for you.

Sale Items:

Some sale items are shipped in protective shoe bags rather than boxes.

Sale items are final sale and cannot be exchanged or returned unless found to be faulty.  

What is your returns policy?

Check out our full returns and exchange policy here: https://www.cherrypinup.com.au/pages/returns-exchanges

Can I use more than one discount code?

Only one discount code may be used per order.

Check out our full discount code terms & conditions here:
https://www.cherrypinup.com.au/pages/discount-code-terms-and-conditions

I have more questions!

No problems! Please contact us here.